In the world of business, the customer is king. When it comes time to meet with clients, make sure you're prepared. By improving comfort, credibility, preparedness and first impressions, you'll have massive success with your clients. These easy-to- follow instructions will turn your office into a professional paradise for customers.
Comfort
With a few simple tricks, you can keep your customers entertained and comfortable. Customer amenities like vending machines, TVs, free water and puzzles will help you easily entertain potential clients during any downtime. When furnishing your office, spend a little extra to keep couches and chair comfortable. By paying attention to the details and tailoring your office to the needs of the customer, you're one step ahead of the competition.
Credibility
The best thing you can do for your business is to establish credibility. That means you should have third- party documentation to show off exactly why the customer should hire you. Are you a graphic design agency meeting with small businesses? If so, make sure that you have documentation ready to show off exactly how developing a visual brand identity improves customer recognition and increases sales. Or if you manufacture furniture be sure to show your client how you choose materials and create an efficient, error-free production line. With third-party documentation on hand at all times, you can easily convince your client to keep coming back.
Be Ready to Work
You never know when your customer will say "yes" and close the deal. Always be ready to start the project and give demonstrations. A chemist might take care in selecting the right electric laboratory mixer, while an illustrator would probably keep paints and paper available for sketches with the client. If you have equipment ready, you can handle any task the customer throws at you.
First Impressions Are Key
If you want to stay memorable to your customers, it's vital you prepare in advance. When your customer arrives, you want to create a stunning first impression. This can involve anything from a warm welcome and company tour to complimentary snacks and a moment to relax. If you turn your office into a professional hub and comfortable haven for clients, you're sure to be ready for anyone.
Keeping clients happy is the key to a successful business. It may seem difficult to anticipate everything your clients need and want, but we've got you covered. With tips like staying prepared for projects and fine-tuning first impressions, you're sure to rein in compliments from the customer.
I hope you enjoyed this article about preparing for incoming customers and making the most out of a first impression.
Interested in more articles about customer service and CX?
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Published by Michael J Schiemer
Owner of Bootstrap Business
Money - Marketing - Motivation
Digital Marketing | SEO | Social Media
Mike Schiemer Builds Better Business
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